Privacy Policy

Last updated September 23, 2026

Information we collect

We collect information needed to operate ShyPilot, including account identifiers, email address, business profile information, reservations, service configuration, generated content, subscription status, support requests and basic service-use records.

Founding-customer reservations

When you reserve an AI Front Desk launch rate, we store the business name, email address and any optional name, phone number, business type and notes you provide so we can manage launch onboarding. Submitting the reservation form does not collect payment-card information.

Voice-service data

When AI Front Desk is activated, configured voice providers may process call metadata, caller-provided information, recordings, transcripts, summaries, routing events, booking details and integration results as needed for the configured service. The exact data depends on the customer’s setup and provider options. Customers should avoid collecting information that is not needed for the business purpose and must configure legally required notices or consent.

Payments

Payment checkout and subscription billing are handled by Stripe. ShyPilot stores identifiers and subscription status needed to provide access, while payment-card details are handled by Stripe rather than stored in the ShyPilot application database.

AI and service providers

Information may be processed by configured AI, hosting, authentication, email, telephony, transcription, calendar, CRM, messaging and payment providers to deliver requested features. We do not sell customer conversation or business-profile data to advertisers.

Website analytics

We use a randomly generated first-party browser identifier to estimate visitors and page views. The analytics record stores the identifier, page path and visit time and is not intended to identify a person by name.

Retention and security

We retain service data as reasonably necessary to operate the service, maintain business records, resolve disputes and comply with obligations. Retention for voice recordings or transcripts may also depend on the selected provider and customer configuration. No online service can guarantee absolute security.

Your choices

Customers may request corrections to business setup information and can manage eligible subscriptions through the online billing tools. Voice-service configuration and retention options may vary by provider.

Changes

This policy may change as the service, integrations and providers evolve. The effective date above will be updated when the policy changes.

This notice should be reviewed as ShyPilot expands into additional jurisdictions, regulated industries, call recording, SMS or other communications features.